Result |
Spoken Guided Solutions |
Business Impact |
Productivity |
Enables 4-8 Guided Calls Simultaneously |
Fewer Agents Handle More Calls |
| Ease-of-Use |
Guide is silent so language, accent is not an issue |
More Staffing Options |
Job Satisfaction |
Guide satisfaction higher than live agent |
Increase Retention |
The Spoken Guided Caller Experience: Silent Guides Ensure Success
Spoken Communications ® does all these and more by providing a suite of unique guided call center applications that ensure a successful caller experience with
automation. By using agents as silent guides behind the scenes, our hybrid
approach delivers better self-service with a remarkably flexible system.
The Only Suite of Guided Caller Applications
Spoken Communications ® provides the only Guided Self-Service Solution that fully integrates the human call center agent with speech technology. When the caller experience matters, Spoken Communications is the only choice.
The time is right to work with Spoken Communications ® to:
- Quell the backlash: To automated self-service that customers have bad experiences with.
- Que up your agents best behaviors: In the first few seconds of the call get self-service Opt-IN and a great customer experience.
- Quickly add agent intervention: Behind the scenes, precisely and only when its needed.
- Quit having to straddle the fence: Use the only fully integrated automation and live agent self-service solution in the marketplace.
“With Spoken, we are seeing a 60% success rate in getting callers all the way through (15% is considered normal). And the guides are helping to reduce our up front call time by 30-40 seconds.”
- Spoken Customer |
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