Spoken Communications ^® is the only provider of Guided Speech systems for call centers.  

Guided Speech IVR ^® works by integrating automation and silent human agents, called Guides, to provide Guided Self-Service which is a short, smooth caller experience that works every time.

Call Guiding™ - provides a safety-net for your callers

Opt-Out Saver™ - eliminates IVR opt-outs

Spoken Speech Forms™ - Voice Search, Directory Assistance, Transactions, Collections and more

Self-Service Guaranteed™

Learn more:

Products | Company | News

Gilad Odinak to Speak at Pelorus DA and Operator Services Forum: Mobile Voice Search & Voice Recognition: The Ultimate 411 Moneymakers

Press - Call Genie and Spoken: Combined solution allows consumers to find information faster and more efficiently.

Customer Management Insight:
Customer-Focused Self-Service Not an Oxymoron

Speech Technology Magazine:
Secret Agents: The hidden value of someone behind the scenes.

Glossary: Definition of terms unique to Guided Self-Service Solution.

"So, as contact centers start to feel the demand for better customer service... no doubt that Spoken will prove a good investment."

Rising Stars Award for Spoken Communications

“Guided Speech IVR ^® is far more effective and efficient than IVR alone”.

Tom Scott, CIO, Spiegel Brands, a Leading Retailer in Women's Apparel and Home Décor

Press Release | Case Study

"I clearly see the potential that the Spoken solution offers to our industry,"

Dan Faulkner, Director of Product Management and Offer Marketing at Nuance Communications